FAQ
The Discovery Kit
What is in the Discovery Kit?
Our 4 extraits de parfum in 3 ml — YOU ARE SEXY, OH LALA!, EAU BOISÉE, OOPS I DID IT AGAIN — to wear for a few days before you choose.
How does the voucher work?
The kit contains a voucher worth its price. Enter its code at checkout when you buy your bottle, 30 ml or large: the kit's price comes off your bottle.
Does the voucher expire?
No. Take your time to try all four.
Can I use it with another discount code?
One discount code per order: the voucher cannot be combined with another code (for example WELCOME10).
The bottles
Why do I get a free Discovery Kit with my bottle?
Every order with a bottle gets the Discovery Kit free (you can remove it from the cart): to discover our other perfumes.
I don’t dare open the bottle…
Every bottle comes with a 3 ml miniature of the same perfume. Try it: if the perfume is not for you, return the unopened bottle within 14 days.
What is an extrait de parfum?
The most concentrated form of perfume: our extraits contain 30 to 40% perfume oil and last from morning to night (eau de toilette: 5 to 10%; eau de cologne: 2 to 3%).
30 ml or large?
Both hold the same extrait. The large bottle is 100 ml (80 ml for OOPS I DID IT AGAIN).
Gifts
How do I give a perfume?
- The kit, delivered to them: on the Discovery Kit page, choose “As a gift”. Your message printed on a card. You can add a voucher for their bottle (60, 90, 100 or 160): the kit is then free.
- An e-gift card: right away or on the date you choose, from 25 to 160.
Can they choose a different perfume from the one on the voucher?
Yes: the voucher works on all our perfumes. If it is more than the price, the rest stays on the voucher; if it is not enough, they pay the difference at checkout.
Does the gift card expire?
No. It is in Swiss francs; used in euros or pounds, its amount is converted at the shop’s rate.
Orders and payment
Which payment methods do you accept?
Cards (Visa, Mastercard, American Express, UnionPay), Apple Pay, Google Pay, PayPal, Shop Pay, Klarna, Bancontact.
Which currency do I pay in?
Euros in the EU, Swiss francs in Switzerland, pounds in the United Kingdom. Taxes are included.
How do I track my order?
With the link in your shipping email, or under Track your order.
Shipping and returns
Rates, delivery times and conditions: see Shipping and returns.
How do I contact you?
hello@joojina.com, +41 21 217 23 33, or our form.
